Eric Farag

Summary

Operations coordinator managing daily dispatch and scheduling across 18 routes. Improved on-time performance to 97% and cut incident response time by 20%. Strong in Excel and Tableau dashboards, load planning, and cross-functional execution.

Experience

Operations Coordinator

Kings Bay Y

Brooklyn, NY | April 2024 – Present

Managed daily field operations across 18 bus routes including dispatch, scheduling, load planning, and incident escalation; improved on-time performance to 97%
Supported safety and service standards by coordinating rapid response to incidents; reduced response time by 20% through clearer ownership and on-call coverage
Built advanced Excel and monday.com KPI dashboards for staffing, routing, and daily operations to surface bottlenecks early
Coordinated resources across departments and vendors with clear timelines; ensured programs met quality and compliance requirements
Interviewed 200+ candidates and supervised 60 staff; improved staffing coverage and reduced no-shows

Co-Founder & Technical Lead

ZentroGlobal LLC

New York, NY | Sept 2025 – Present

Partnered across teams to deliver iterative releases with structured QA, bug triage, and deployment coordination
Instrumented operational metrics and ran analyses to identify bottlenecks including weekly transaction volume and D7 retention cohorts
Built Python automation to clean labeled data and generate recurring training and quality reports for AML model development

Software Engineer (Client Delivery)

Callidus Enterprise

New York, NY | May 2021 – Sep 2025

Coordinated timelines and deliverables across clients, translating requirements into plans and executing projects end-to-end
Executed QA testing and documented reproducible issues in Jira; maintained ~99% uptime

Education

Long Island University

Brooklyn, NY

Bachelor of Science in Computer Science

September 2022 – May 2026 GPA: 3.5 / 4.0

Relevant Coursework

Software Engineering Operating Systems Information Systems Data Analytics Artificial Intelligence

Skills

Operations

Scheduling Load Planning Resource Coordination Process Standardization KPI Tracking Incident Escalation Stakeholder Communication

Analytics

Excel (Advanced) Tableau SQL (PostgreSQL) Python (pandas) Dashboarding & Reporting